For the time being, UCanada Shopping Online is only accessible to the registered members. If you want to shop online with us now, register free with us and become a member. You can enjoy all kinds of special promotion, discount and reward points once you have activated your account. You can also track the status of your orders.

Simply click on the "Forgot password" link on the Login page, provide your email address at registration, our system will automatically reset the password and generate a Verification Email to your email address. Please follow the instruction according to the Verification Email and recreate your password and re-access your account.

If you do not receive the Verification Email after 5 minutes submitting your registration, this email may be blocked by your computer Firewall or by your email service provider, check your email SPAM section to see if the Verification Email is there. Otherwise, please contact us.

If you know the name or the keyword of the product, please enter that in the SEARCH box. You may also go to the HOME page and view the individual categories, and you will also find your perfect product there.

If you are sure that you need to cancel an order, please contact us as soon as possible and specify your Order Number. A canceled order confirmation email will be sent to you.

NOTE: Once an order is being packed and dispatched, it cannot be canceled by our customer service department.

When you have successfully completed the ordering process, UCanada will receive the ordering information immediately. After our system has confirmed the error-free status, you will receive the Confirmed Order through email together with the ordered detail, items and quantity.

If you cannot receive this Confirmed Order email due to any external network problems, please log onto UCanada.com, click "My Account" and "Order Status" and check the Order Status.